Contacting Support

If you encounter an issue while installing or using DynaCenter, you can contact Racemi support for assistance.

Hours

Racemi support is available from 8:00a.m. - 5:00 p.m. United States Eastern time, Monday through Friday (excluding holidays).

Contact Information

To open a support ticket, send an email to support@racemi.com and include the following information in the email:

  • Email Subject: Problem Summary
  • Email Body: Minimally include the following information:
    • Contact Name
    • Contact Email
    • Contact Phone
    • Problem Description (including error message)

 

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